Pharmacy2U and LloydsDirect unite as one digital-first pharmacy under the Pharmacy2U brand

In October 2023, Pharmacy2U announced that it had acquired LloydsDirect, uniting two of the UK's most trusted and experienced online pharmacies. This collaboration marks the beginning of a phased integration, where we will combine our operations under the Pharmacy2U brand, enhancing our service offerings without disrupting patient care.

Pharmacy2U and LloydsDirect share a deep-rooted heritage in online pharmacy and repeat dispensing, facilitating the delivery of NHS prescription medicines directly to patients' homes and coordinating with their GPs. This joint venture leverages our collective pharmacy knowledge, online expertise, and advanced dispensing technology, aiming to significantly improve accessibility to online pharmacy and healthcare services for our patients.

As we continue this journey, our focus remains steadfast on patient-centricity and service excellence—a hallmark of both entities. Pharmacy2U recognises and values LloydsDirect’s technological innovations in enhancing the online patient experience and their commitment to sustainability as a certified B Corp. Pharmacy2U continues to lead with its industry-leading clinical care, automated dispensing technologies, and a broadening health e-commerce offering.

In this initial phase, we are carefully testing the migration process with a small group of LloydsDirect patients to ensure a smooth transition for all. The majority of LloydsDirect patients will see no immediate change to their service, allowing us to maintain the continuity and quality of care they expect and deserve.

"We are delighted to welcome the LloydsDirect team and patients into the Pharmacy2U family. This union is a testament to our shared values, dedication to innovation, and collective vision to enhance patient care. As we move forward, our combined efforts will focus on ensuring a seamless transition for all LloydsDirect patients, while continuing to deliver exceptional healthcare services," said Kevin Heath, CEO of Pharmacy2U.

Connie Cha, Managing Director of LloydsDirect, added, "Joining forces with Pharmacy2U represents a significant milestone in our journey to provide accessible and convenient pharmacy services. We are excited about the opportunities this collaboration brings to our patients and the NHS. Our teams are committed to working closely together to leverage our strengths and offer even greater access to digital health services."

About Pharmacy2U

Pharmacy2U, a pioneer in digital pharmacy since 1999, has been at the forefront of partnering with the NHS to innovate health system support for over 24 years. With a robust foundation in repeat dispensing, Pharmacy2U’s centralised and automated hubs are designed to efficiently serve over 750,000 patients across England, reducing the operational strain on the NHS.

About LloydsDirect

Established in 2015 and formerly known as Echo, LloydsDirect has been instrumental in making healthcare services easily accessible to over 500,000 patients in England. As a proud certified B Corp since 2022, LloydsDirect continues to explore innovative ways to enhance patient access to pharmacy products and services, emphasising the importance of accessibility regardless of a patient’s digital fluency.

For additional inquiries, please contact Pharmacy2U Press Office at pharmacy2u@theacademypr.com.

Patient questions and answers

Will there be any immediate changes to how I order and receive my medicines?

For the time being, there will be no changes to the way you place your prescription orders or how you receive your medicines. You will continue to enjoy the same convenient and reliable service you're accustomed to with LloydsDirect, now part of Pharmacy2U.

Will you still remind me to order my prescription as you do now?

Absolutely! You will continue to receive reminders to order your medicines in the same way you do now. Ensuring you have your medication when you need it remains a top priority for us.

Will the way you communicate with my GP change?

Our communication with your GP will remain as seamless and efficient as it has always been. There’s no need to worry; we’ve got everything covered to ensure your prescriptions are managed smoothly.

Can I still use the app for managing my prescriptions?

Yes, you can continue to use the app as you always have. We're committed to ensuring that our services remain as accessible and easy to use as possible.

Will my orders still be delivered by Royal Mail?

Yes, your orders will continue to be delivered by Royal Mail, ensuring that your medicines reach you safely and on time, just as they always have.

Who do I contact if I have questions about my prescription order?

Should you have any questions or need assistance, our dedicated Patient Care team is here to help. You can contact us in the same way you have in the past, and we’ll provide all the support you need.

I've recently migrated from LloydsDirect to Pharmacy2U and need additional assistance. What should I do?

We want your transition to Pharmacy2U to be as smooth as possible. If you have questions or need help, start by checking out help after nominating Pharmacy2U in our help centre. You'll find information on what's changing, how to get set up with Pharmacy2U, and contact information if you need further help.