Introducing our new name: LloydsDirect, now part of Pharmacy2U
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Free prescription delivery to your door
We know the frustration that waiting in for a delivery can cause. That’s why we send all our prescriptions using Royal Mail’s 24hr or 48hr Tracked service, so you’re kept informed and don’t have to worry about missing the postman.
Speedy, flexible and sustainable
Fast, reliable delivery
We’ve partnered with Royal Mail to offer a prescription delivery service that you can rely on. Most of the prescription items we dispense will be delivered using Royal Mail Tracked 48, meaning your item will arrive within 2-3 working days of it leaving our facility.
Sometimes, there are a few exceptions where we’re required to use Royal Mail Tracked 24. This could be if your medicine needs to be refrigerated, or you need you to sign for your prescription (for medicines that are classed as controlled drugs, like strong painkillers).
Your prescription, your way
Although you need to be registered with a GP in England to use Pharmacy2U, you can get your medicine delivered anywhere in the UK. This can be very handy when you’re ordering prescriptions for loved ones who live far away.
Whether you want your medicine delivered to your home, to your work, or to another location, just set your delivery preferences in your account. We always use discreet, responsibly sourced packaging to protect your prescription items as they make their way to you.
Convenient letterbox delivery
Our letterbox-friendly packaging ensures more successful deliveries on the first try, saving you time and worry. You can select this as a delivery option in your account settings.
If a prescription item is too big, we'll let you know and you'll still receive a 2-hour time slot on the day of delivery.
How we handle different medicine types
Most medicines are safely delivered using Royal Mail Tracked 48. Many are small enough for letterbox delivery, so you don’t need to be home to receive them. If you want to, you can nominate a safe place for your prescription with Royal Mail.
Your refrigerated medicines are sent with Royal Mail Tracked 24 to arrive as quickly as possible. They’re kept cool in special, temperature-controlled packaging for up to 72 hours, so there’s no rush to put them in the fridge right away.
Some medicines require a signature on delivery due to extra regulations. For these items, we’ll let you know in your dispatch email and share a 2-hour delivery slot on the day it’s due to arrive.
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Collect at your local Post Office
If you’d prefer to collect your medicine, we can send it to any of 10,000 local Post Office branches. Most are open longer hours, including on weekends. For your safety, this option is not available when your order includes fridge items.
If you need a prescription urgently
As your preferred pharmacy, your non-repeat prescriptions may automatically get sent to us. We’re happy to deliver these, but it may take longer than collecting them.
If your non-repeat prescription is an urgent medicine, such as an antibiotic or an antifungal treatment, we’ll automatically upgrade your postage method to Royal Mail Tracked 24. That’s at no extra cost to you. If your non-repeat prescription is not an urgent medicine, we’ll send it with Royal Mail Tracked 48.
If you need your medicine sooner than that, we can make it available for collection at any local pharmacy. You can request this through our app or website. We’ll then send you an email with a barcode and serial number, which you can use to collect your medicine. This process is very quick – you should receive the email within 10 minutes.