As a GPhC regulated pharmacy, we take great care when posting your medicine. We use secure, sustainable packaging and send your prescriptions with Royal Mail, the nation’s most trusted postal service. All of this at no extra cost to you or the NHS.
The average time from order to delivery is 4 days. But to be sure, we recommend ordering 10 to 14 days ahead.
In this time, we’ll be busy getting your GP’s approval, preparing your medicine at our central pharmacy and posting it out to you.
Although you need to be registered with a GP in England to use LloydsDirect, you can get your medicine delivered anywhere in the UK. This can be very handy when you’re ordering prescriptions for loved ones who live far away.
You can add multiple delivery addresses such as your home or work, and switch each time you order. If there’s a chance you won’t be home, you can get your medicines delivered to a neighbour. You can easily do this on the Royal Mail website or app using your reference number.
As a certified B Corp, we send all your medicine in discreet, tamper-resistant boxes made from sustainable materials. We also make sure to use letterbox-friendly packaging whenever possible.
Most medicines do not require special arrangements when sent by post. We post these using Royal Mail Tracked 48.
Some medicines, like insulin, need to be kept in the fridge. To keep them at the right temperature during transport, we use ice packs and award-winning Woolcool® insulated packaging. Woolcool® contains natural wool and is recyclable and sustainable.
We send fridge medicines with Royal Mail Tracked 24, so they spend less time on the road. We do this automatically – you do not need to make a request or pay extra.
We send most controlled medicines using Royal Mail Tracked 48 with Signature. However, some controlled medicines, such as strong painkillers, are tightly regulated and we are required by law to send these in a more secure way.
For this reason, we send these using Royal Mail Tracked 24 with Signature. You do not need to do anything differently – we automatically change the postage method for free.
If your controlled medicine needs to be kept in safe custody, please contact us before you order.Log in for help
If you’d prefer to collect your medicine, we can send it to any of 10,000 local Post Office branches. Most are open longer hours, including on weekends. For your safety, this option is not available when your order includes fridge items.
As your preferred pharmacy, your non-repeat prescriptions may automatically get sent to us. We’re happy to deliver these, but it may take longer than collecting them.
If your non-repeat prescription is an urgent medicine, such as an antibiotic or an antifungal treatment, we’ll automatically upgrade your postage method to Royal Mail Tracked 24. That’s at no extra cost to you. If your non-repeat prescription is not an urgent medicine, we’ll send it with Royal Mail Tracked 48.
If you need your medicine sooner than that, we can make it available for collection at any local pharmacy. You can request this through our app or website. We’ll then send you an email with a barcode and serial number, which you can use to collect your medicine. This process is very quick – you should receive the email within 10 minutes.
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