Real people, here to help
Need advice or have a question? Visit our help centre or log in to your account for support. Our Patient Care team is here for you.
Find answers on our help centre
Our help centre covers all the topics we frequently get asked about. These include adding medicine to your account, out-of-stock items, collecting urgent prescriptions, and more.
Get in touch
The fastest way to message or call us is by logging in to your account. Help is available through our in-app messenger. Alternatively, you can reach us on 020 8068 8067. We’re available from 9am to 5pm, Monday to Friday.
Support for healthcare professionals
Find out more about how we work by visiting our help page for healthcare professionals. Or contact our Clinical Support team at lloydsdirect.surgeries@nhs.net using your nhs.net email address.