Introducing our new name: LloydsDirect, now part of Pharmacy2U

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Prescription costs and exemptions

When it comes to prescription payments, we’re no different to a high street pharmacy. We charge the standard NHS rate unless you’re exempt or have a prepayment certificate.

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Using your NHS exemption

As a registered pharmacy, we accept all NHS exemptions.

If you’re ordering medicine for someone under 16 or over 60, we’ll automatically apply the exemption. For all other NHS exemptions, you'll just need to add the exemption type to your account.

If you claim free prescriptions after your exemption expires, you may have to pay a penalty charge of up to £100. Even if it was a mistake.

Read about exemptions on the NHS website

Using your NHS prescription prepayment certificate (PPC)

An NHS prescription prepayment certificate (PPC) lets you get as many prescriptions as you need for a set price. This could save you money if you regularly pay prescription charges.

To use your PPC with LloydsDirect, just add the details when you're ordering medicine.

Read about PPCs on the NHS website

Do you qualify for free NHS prescriptions?

If you meet certain criteria, you could be eligible for free NHS prescriptions. This applies if you are:

  • over 60
  • under 16
  • aged 16 to 18 and in full-time education
  • pregnant, or became a parent in the last 12 months.

You may also be eligible if you have a certain medical condition or disability. For more details, have a look at the NHS website.

When and how to pay for your prescription

If you pay for your prescriptions, it will be the standard NHS prescription charge of £9.65 per item.

Once your GP has approved your order, we’ll let you know by email that it’s time to pay. You can then log in to make a secure payment. We accept debit cards, credit cards and Apple Pay.

Read about prescription costs on the NHS website

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